Refund Policy

1. Scope and Sales Channels

This Refund Policy applies to orders for the Evoke (念来) lifetime buyout (Pro) digital product purchased through the official Evoke website (evokering.com) and through our designated legitimate sales channels. This policy forms part of the Terms of Service and applies together with it.

Different sales channels are handled by different payment and Merchant of Record arrangements, so the exact refund path differs accordingly:

• Mainland China channel (WeChat Pay): payment is collected and invoiced directly by Guangzhou Huanfang Intelligent Technology Co., Ltd., and refunds are executed under this policy.
• Overseas channel (Paddle): Paddle acts as the Merchant of Record and handles payment collection, tax and invoicing. Refund requests are also subject to Paddle’s Buyer Terms. We will work with Paddle during verification to ensure your refund request is processed.

2. Digital Goods and Instant Delivery

• No physical shipping: the product is pure digital software delivered by internet download; there are no physical goods, couriers or mailing steps involved.
• Instant delivery: after a successful payment on the official website, the license key is normally shown directly on the checkout page within 10 seconds — instant delivery.
• Please keep your proof of purchase: once payment is complete, copy and save your license key and order number, so that support or refund requests can be verified later.

3. Try Before You Buy: 7-Day Full-Feature Free Trial

Before paying, you can try the unlimited Pro feature set free of charge for 7 days (starting automatically from the first launch on the device, with no payment method required).

During the trial you can fully verify the Software’s compatibility with your Mac hardware, macOS version and everyday workflows. We strongly recommend that you verify hardware and software compatibility before paying, so as to minimise refund requests caused by incompatibility or a mismatch with your habits.

4. When a Refund May Be Requested

You may request a refund when all of the following conditions are met:

• Time limit: the request is made within 7 days of the purchase date;
• Failure condition: a major force-majeure system crash, or an unresolvable technical failure, makes the Software completely unusable;
• Cooperation with verification: you provide the order number (for overseas Paddle orders, also the email address used for the purchase) and system diagnostic logs, and our technical support still cannot restore normal use after investigation.

5. How to Apply and Processing Time

6. Cases Not Accepted or Requiring Separate Assessment

In the following cases we may be unable to accept a refund, or may need to assess the request with you further:

• the request is made after the 7-day time limit from the purchase date;
• no valid proof of purchase such as the order number can be provided;
• the malfunction results from your own modification of the operating system, bypassing System Integrity Protection, use of third-party dylib-injection tools, or use of an unofficial cracked version;
• the same license key has been publicly leaked, abused or resold, and is handled under Section 3 of the Terms of Service (Use Restrictions, Anti-Piracy and Anti-Reverse-Engineering).

8. Policy Changes and Official Contact

We may revise this policy from time to time to reflect changes in laws, sales channels or product form. A revised version takes effect on the date it is posted on this page; for changes affecting your material rights, we will highlight them prominently on this page.

If you have any questions about this policy or the refund handling of a particular order, please contact us through the following official channels: